THEME PARK & RESORT OPERATIONS
“Ya no es en tiempo real, es con anticipación al tiempo real.”
“We're no longer working in real time. We're working ahead of real time.”
Esteban Sedano · Director of Hotel Operations · PortAventura
PortAventura's gap between theoretical and actual food cost stays under 2.7 points. The usual conversation in the sector is double digits.
The knowledge lived in people, not in the company
PortAventura did not come looking for software. They came with a structural problem: their food and beverage know-how lived in the heads of individual professionals, and it walked out the door with them.
“Queríamos que todo ese know-how que tenía la empresa pasara a formar parte del know-how de la compañía, y no del know-how de las personas y los profesionales que la formaban.”
“We wanted the know-how the business had to become the company's know-how, not the know-how of the individuals who happened to work there.”
What they needed was not reporting. It was forecasting.
“En el mercado hay muchas soluciones, pero al final lo que tienes que buscar es un compañero de viaje.”
“There are plenty of solutions on the market. What you actually need to look for is a travelling companion.”
What we implemented
- Full digitisation of the recipe library as the system's foundation
- SAP integration for live item costs and pricing
- Production planning one month ahead, driven by occupancy forecasts
- Menu engineering by cycle: cost, efficiency, staffing load, guest satisfaction
- Automated purchasing generated from planned production
- Daily close by outlet with actual cost
What changed
Metric
Before
After
Metric
Stock rotation
Before
~6 days
After
1.5 to 2 days
Metric
Inventory count
Before
4 to 5 hours
After
45 min to 1 hour
Metric
Daily purchase orders
Before
1 to 1.5 hours
After
Automated
Metric
Theoretical vs. actual variance
Before
n/a
After
2.6 to 2.7 points
“Al trabajar de manera anticipada, no está pagando el plato de una mala gestión ese huésped que está alojado ni el siguiente que va a venir.”
“By working ahead, neither the guest currently staying with us nor the next one pays the price for poor management.”
Where to start, according to Esteban Sedano
“Primero, poner orden. No podemos esperar que implementar una herramienta vaya a mejorar nada si no va acompañado de una estrategia.”
“First, get organised. Don't expect implementing a tool to improve anything unless it comes with a strategy.”
“Muchas veces creemos que sabemos cuánto consumimos, y cuando lo plasmas en una herramienta dices: no pensaba yo que gastaba lo que gasto.”
“We often think we know what we consume. Then you put it into a system and you say: I had no idea I was spending this.”
Esteban Sedano on planning a month ahead.
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